base is a database used for knowledge sharing and management.
In general, a knowledge base is a centralized repository for information: a public library, a database of related information about NIIX products and general FAQ’s could all be considered to be examples of knowledge bases. An integral component of knowledge management systems, a knowledge base is used to optimize information collection and frequently asked questions for an organization, or for the general public.
1. Knowledge base helps customers to find the solution by searching the issue at the search field.
2. The knowledge base will show up all the related articles based on the search
3. Most of the knowledge base articles is embedded with step by step videos which helps better understanding of our users.